HELP CENTER

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Search the Q&A, browse by topic or jump into the setup videos, resources and detailed operator guides below.

VIDEO HELP

SETUP, OPERATE, TROUBLESHOOT.

Start with the walkthrough that matches what you are doing now.

Quest App setup & mapping

Create and calibrate the room, map obstacles, transfer the map to the Operator App and connect the other headsets.

Operator App

Server, maps, settings, onboarding, offboarding, player states and devices.

Connection troubleshooting

Wi-Fi, Server ID, versions, Quest app, Windows Defender Firewall and router checks.

Player onboarding

English onboarding walkthrough for players before a session.

Marker & resume

Player-side marker realignment and the resume flow.

Game modes

Use this for staff training or to give customers a quick overview of the current game modes.

SEARCH HELP

QUICK ANSWERS.

Search the Q&A or filter by topic before opening the detailed guides further down.

Getting started

What is Laser Limbo?
Laser Limbo is a co-located AR/MR multiplayer system that turns real rooms into configurable shared arenas.
What is the basic workflow?
Map the room, transfer the map to the Operator App, connect the other headsets, run the session and reset for the next group.
Can I use it for events and pop-ups?
Yes. Laser Limbo can be used for temporary installations as well as fixed venues. Contact us for the right event or mobile-use setup.

Hardware

Which headsets are supported?
Laser Limbo runs on compatible PICO and Meta Quest headsets. Contact us for the current compatibility details before planning a new hardware setup.
Do I have to buy hardware from freeroam.ar?
No. You can use compatible hardware you already have. If you need hardware, we can also provide or help source a suitable setup.
What PC do I need?
The Operator App runs on Windows. Ask Support before purchasing hardware if you want a specific recommendation for your venue or event setup.
Are controllers required?
Controllers are used in the supported headset setup for playing and configuration. Requirements can depend on the headset and current software version.

Mapping

How are real obstacles represented?
Use the Room Editor to draw collider boxes around physical obstacles such as tables, pillars and freestanding walls so gameplay respects the real environment.
Do I create the map on every headset?
No. Create it on one headset, transfer it to the Operator App and let the other headsets retrieve it when they join.
Can one room have multiple map variants?
Yes. Multiple virtual variants can be created for the same physical room and changed between rounds.
Can multiple connected rooms be mapped?
Yes. The setup material describes mapping connected rooms into one area, with physical obstacles represented in the Room Editor.
How does marker recalibration work?
Marker calibration provides a quick way for players to realign the shared map. Use the marker setup instructions and the player marker/resume video above.

Operator App

What does the Operator App manage?
It manages settings, maps, players, onboarding and offboarding, player states, devices and the session flow from one Windows PC.
What is Auto Join?
Auto Join is the normal connection method for headsets once the server is running.
What is Join with ID?
It is the fallback when Auto Join is blocked by network or router settings. The server code is shown in the Operator App.
What do Onboard All and Offboard All do?
Onboard All starts the player onboarding flow. Offboard All ends the current player flow so the group does not simply continue into another match.
What is Auto Offboarding?
It can automatically move players into offboarding after a round, which is useful for repeatable event and venue sessions.

Trial & licensing

How do I start the 30-day trial?
Open the Playtime product in the store, select 30 Days / 8 Headsets and enter code 30DAYSFREETRIAL at checkout. The code gives 100% off that trial variant and is limited to one use per customer.
Does the trial automatically become a paid licence?
No. The 30-day trial does not automatically convert into a paid licence.
Can I use the trial commercially?
Contact us before using the trial in a live commercial setting so we can confirm the right setup and terms for your use case.
How is commercial pricing determined?
Pricing depends on licence period, headset count and market. The store shows current standard options; contact us for regional pricing or custom setups.

Events

Can Laser Limbo be used temporarily?
Yes. The system can adapt to temporary real-world geometry for corporate events, fairs, activations and pop-ups.
Can we include our logo?
Yes. Client, event or sponsor branding can be integrated into selected in-game elements while Laser Limbo branding remains visible.
Can you provide a complete setup?
Yes. Depending on the project, hardware, setup, onboarding, training and full-service options can be offered.

Troubleshooting

A headset cannot connect. What should I check?
Check Wi-Fi and network, try Join with ID, verify software versions and the correct headset app, then check Windows Defender Firewall and router settings. The connection video above walks through the sequence.
Different headsets show different versions. What now?
Update the headsets so the software versions match before reconnecting them to the Operator App.
What should I send Support?
Include the headset model, Windows setup, a description of the issue and, where relevant, logs, screenshots and system information.
OPERATOR KNOWLEDGE BASE

STEP-BY-STEP GUIDES.

Open the guide you need. The procedures below consolidate the information from the original Help pages in one place.

01
Operator GuideDaily routines before, during and after sessions

Before the Day Begins

Plan approximately 30 minutes before the first booking.

  1. Make sure all headsets are fully charged. The LED is green when a headset is fully charged while plugged in.
  2. Launch the latest Operator App on the Windows PC and start the server.
  3. Clean the headset lenses and external cameras with a microfiber cloth.
  4. Turn on all headsets by holding the power button for about 4 to 5 seconds.
  5. Launch the Laser Limbo app on every headset.
  6. Use Auto Join to connect the headsets to the server.
  7. Perform re-calibration through the in-game menu using the left menu button.
  8. Keep the headsets switched on, standing upright and connected to their charging cables until needed.

Before Each Session: Onboarding

  1. Welcome the group.
  2. Play the onboarding video and, if useful, the game-modes video on a TV about five minutes before the session.
  3. Explain the controllers and game modes and answer questions.
  4. Have the group line up on the playfield rather than in the waiting area.
  5. Insert the BoboVR batteries and connect the cable.
  6. Check the mapping. If it is inaccurate, recalibrate before play.
  7. Put on the headsets one by one and make sure each headset has a stable fit.
  8. Set Drone Waves as the game mode for the first round.
  9. Send ready players to the spawn point to start.
  10. Change maps and game modes during the session as needed.

Optional: Reset statistics from the statistics panel at the top right, second tab, using Clear. Alternatively use End Session followed by New Session.

After Each Session: Offboarding

  1. End the last match about 2 to 3 minutes before the booked session ends so there is time to return the headsets.
  2. Clean the headsets. Do not disinfect the lenses.
  3. Replace the BoboVR batteries and charge the used batteries.

Optional: End Session displays the statistics and blocks further gameplay. New Session removes the block and resets the statistics.

After the Day

  1. Clean all headsets.
  2. Remove the batteries and charge them.
  3. Turn off every headset by holding the power button for about 4 to 5 seconds.
  4. Check that the headsets are actually powered off.
  5. Connect the headsets to their charging cables.

Setting Up a Spectator Headset

A spectator headset can be used for companions and for checking whether the mapping has shifted. Check it regularly because its mapping can shift as well.

  1. Start the Laser Limbo app on the Quest.
  2. If necessary, interrupt the Auto Join loop with the left menu button.
  3. Open Settings.
  4. Activate Spectator Mode.
  5. Open the Join tab and select Auto Join.
  6. Position the headset for the best overview of the playfield.
  7. For TV viewing, stream the headset using Google Chromecast HD.

Common Problems & Solutions

Mapping is misaligned, for example player vests appear in the wrong position

  1. Take the affected player's headset.
  2. Open the left menu.
  3. Select Re-Calibration.

Mapping keeps shifting despite recalibration

  1. Take the affected headset.
  2. Open the Quest OS using the right menu button.
  3. Go to Settings → Privacy and safety → Device permissions.
  4. Select Clear physical space history and confirm.
  5. Resume Laser Limbo.
  6. Recalibrate again.

Tracking lost with a black screen

Turn off the headset by holding the power button for about 4 to 5 seconds. Restart it, open Laser Limbo and log in again.

Black screen with three dots, or the real world is visible but no menu appears

Briefly press the Quest power button and choose Cancel. If that does not help, restart the headset.

Critical bug affecting one player

  1. Method 1: In the Operator App Match Panel, select the player and use X to kick the player. The player should automatically log in again.
  2. Method 2: Restart Laser Limbo on the affected headset. It should automatically log in again.
  3. Method 3: Restart the headset.

Critical issue affecting all players

  1. Completely close the Operator App and restart it.
  2. Log in and start the server again.
  3. The players should automatically log back in.
02
Marker Calibration SetupPrinting, placement, standing point and in-game recalibration

Printing the Marker

  1. Download the PDF files here ↗.
  2. Print them at their original size on DIN A2 paper. This is important.
  3. Use white, matte paper.
  4. Check the print size against the scale indicator on the file.

Attaching the Markers

  1. Use a straight, flat wall.
  2. Place the bottom edge about 130 to 140 cm above the floor.
  3. Place the prints 70 to 90 cm apart at the same height.
  4. Attach them as straight and flat as possible without warping.
  5. Use white tape along the edges.
  6. Do not place tape over the black print.

Setting the Standing Point

  1. Mark the calibration spot approximately 3.5 m in front of the markers.
  2. Mark the position clearly with tape.

Marker Detection in the Quest App

  1. Open the Quest App Main Menu and go to Tools.
  2. Enable the Marker Tracking toggle.
  3. Select Marker Setup.
  4. Grant all requested permissions.
  5. Follow the in-game instructions.

In-Game Marker Re-Calibration

  1. Stand on the marked standing point.
  2. Hold the fire and grab buttons on both controllers until a sound plays.
03
Connection IssuesSix checks when a headset cannot connect to the Operator App

If the Laser Limbo headset app cannot establish a connection to the Windows Operator App, work through these checks in order. The connection-troubleshooting video above walks through the same sequence.

  1. Check the Wi-Fi connection. Make sure the headset and Operator PC are connected to the intended network.
  2. Join via Server ID. If Auto Join does not work, use the Server ID shown by the Operator App.
  3. Check the version number. Make sure the software versions match.
  4. Use the correct headset app. Confirm that the intended Laser Limbo build is installed and running.
  5. Check Windows Defender Firewall. Make sure the Operator App is not being blocked.
  6. Change router settings if necessary. Router configuration can prevent local discovery or communication.
04
Game Modes: Operator Best PracticeStarting rounds, eliminated players, traps and bullet speed

Use the game-modes video above for staff training or to give customers a quick overview. Additional training files are available in the Game Mode resource folder ↗.

Starting a Round

All players should stand in the chosen spawn zone. With Auto Start enabled the round starts automatically. Otherwise the operator starts it manually with Start Match.

When a Player Is Eliminated

The player returns to the spawn zone. An arrow guides the player back.

Laser Traps

For Coin Clash, Puzzle Battle and Pop'N'Stop, the original operator guidance recommends using multiple laser traps to encourage slower and more careful movement. You can duplicate a map, add more traps to the duplicate and switch between versions when needed. In shooter modes traps are less essential but can still add variety.

Bullet Speed in Shooter Modes

For small spaces, the original operator guidance recommends values around 250 to 350. In larger spaces, values up to 1000 can be used. Experiment with the setting because faster is not always better.

05
Quest 3 Setup for LBERecommended headset, tracking, network and hardware setup

Recommended Quest Settings

  • Headset Tracking: use a fixed tracking frequency, 50 Hz in the EU or 60 Hz in the US, rather than Automatic, for more stable tracking.
  • Hand Tracking: disable it.
  • Boundary Settings: use one or no boundary. If play spaces jump, clear the Boundary / physical-space history in the spatial settings.
  • Developer Settings: do not manually disable the Boundary. Laser Limbo disables it as needed; manually disabling it can prevent mixed-reality capture.
  • Wi-Fi: remove or disable other saved Wi-Fi networks so the headset stays on the intended network.
  • Passthrough: disable double-tap passthrough where the Quest software still provides that option.

Recommended Hardware Adjustments

  1. Use an adhesive washer around buttons if needed to reduce accidental menu or standby button presses. Example washer ↗
  2. Use a protective Quest 3 case. Example case ↗
  3. Use a BoboVR S3 Pro head strap with one or more additional B100 batteries for longer operation.
  4. Use washable face-pad covers. Example covers ↗
  5. Consider a facial interface with better peripheral visibility for the operator environment. Example interface ↗
  6. Cover the near-field sensor with tape if that is part of your LBE setup.

Improve Tracking and Reduce Drift

  • Clear the physical-space history regularly: Quest OS Settings → Privacy and safety → Device permissions → Clear physical space history. Recalibrate Laser Limbo afterwards.
  • Use a well-lit room with visible features. Empty white walls are poor tracking references.
  • Add visible duct-tape markings or printed features to walls and floors if the environment lacks visual reference points.
  • Clean the external cameras and lenses regularly with a glasses or microfiber cloth.
  • Set the light-tracking frequency manually to the regional value described above.
  • See Meta's tracking guidance ↗.

Improve Network Performance

  • A 5 GHz router can work well where there are few competing Wi-Fi networks.
  • In crowded Wi-Fi environments, use a dedicated 6 / 6E GHz router with internet access. Remember that 6 GHz generally has a shorter range.
  • Position the router to provide strong signal coverage across the play area.
  • Avoid third-party Windows firewalls, such as McAfee, that can block the Operator App unless they are correctly configured.

Calibration

Use tape or stickers to mark the two anchor points, including their exact positions and order, so the setup can be repeated consistently.

Video Capture and Streaming

  • Do not manually disable Guardian / Boundary. Laser Limbo handles this automatically and manual deactivation can cause mixed-reality capture problems.
  • Use camera stabilization at Medium for capture.
  • For TV streaming, the original LBE guidance recommends Google Chromecast HD. The setup requires internet access even when the stream itself uses the local network.
06
Quest App & Operator App Setup NotesWhat the original setup tutorials cover

Quest App Setup Tutorial

The Quest App tutorial is aimed at enterprise users. It walks through creating a map on one headset, calibrating and mapping the room, transferring that map to the Operator App and making it available to the other headsets.

If you need to set up a Meta developer account first, use the Meta developer account tutorial ↗.

Operator App Explainer

The Operator App tutorial explains the available Operator App functions. The original guide notes that the UI design and individual functions may change or expand with software updates, so small visual differences between the video and the current app are possible.

STILL STUCK?

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